Returns and reprints

Last updated October 25, 2026

Draft policy — check every line before launch.

Broken, misprinted or missing pieces

If anything arrives broken, has a print defect, or is missing from your order, email CONTACT EMAIL within 14 days of delivery with your order number and a photo. We'll reprint and send the piece at no cost, or refund it if you'd rather.

Changed your mind

Because every piece is printed to order for you, we don't accept returns for a change of mind. If you're unsure about size, every card in the shop shows the piece's real footprint and height next to a mini at your chosen scale.

Wrong scale

If you ordered the wrong scale, email us before your order ships and we'll switch it. After it ships, we can reprint at the other scale for the cost of the pieces plus shipping.

Refunds

Refunds go back to the original payment method through Shopify, usually within 5–10 business days of being approved.